Privacy Policy

Last Updated: 8 July 2026

Introduction

Welcome to nailsmetology.

Your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order or otherwise interact with our Shopify store.

By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Refund Policy.

Who We Are

Nailsmetology is an independent online store based in Lithuania, specialising in handmade, made-to-order press-on nails and selected nail accessories.

For the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), nailsmetology acts as the Data Controller of your personal data.

Personal Data We Collect

Identity and Contact Data

When you place an order, create a customer account, subscribe to our newsletter or contact us, we may collect:

• first and last name;
• email address;
• telephone number;
• billing address;
• delivery address.

Order Data

To process and fulfil your orders, we collect information such as:

• products purchased;
• selected product options (including size, shape or design where applicable);
• order number;
• order history;
• delivery method;
• tracking information.

As our press-on nails are handmade and made to order, this information is necessary to manufacture and fulfil your order accurately.

Payment Data

Payments are securely processed by Shopify Payments and PayPal.

We do not receive or store your full payment card details.

We receive only the information necessary to:

• confirm payment;
• process refunds where applicable;
• fulfil your order;
• comply with legal and accounting obligations.

Customer Account Data

If you choose to create a customer account, we may store:

• login details;
• saved delivery addresses;
• order history;
• account preferences.

Creating an account is optional.

Review and Gift Card Data

Where applicable, we process the personal data necessary to:

• publish customer reviews;
• manage Gift Card purchases;
• validate Gift Card redemptions;
• prevent fraudulent activity.

Marketing Data

If you choose to receive marketing communications, we may process:

• newsletter subscription status;
• marketing preferences;
• records of consent;
• interactions with marketing emails.

You may withdraw your consent at any time.

Technical Data

When you visit our website, certain information is collected automatically, including:

• IP address;
• browser type and version;
• operating system;
• device type;
• language settings;
• pages visited;
• referring website;
• date and time of access.

This information helps us maintain website security, improve performance and better understand how visitors use our website.

How We Collect Your Personal Data

We collect personal data:

• directly from you when you place an order, create an account, subscribe to our newsletter, submit a review, purchase or redeem a Gift Card or contact us;
• automatically through cookies and similar technologies used on our website;
• from trusted third parties involved in providing our services, including Shopify, Shopify Payments, PayPal and our delivery partners.

How We Use Your Personal Data

We use your personal data only where necessary to operate our business and provide our services.

Depending on how you interact with us, we may use your personal data to:

• process and fulfil your orders;
• manufacture your handmade products;
• process payments and refunds;
• arrange delivery and provide tracking updates;
• manage your customer account;
• respond to enquiries and provide customer support;
• improve our website and customer experience;
• prevent fraud and protect our business;
• comply with legal, accounting and tax obligations;
• send newsletters and promotional emails where you have given your consent.

We do not sell your personal data to third parties.

Legal Basis for Processing

Where the GDPR applies, we process your personal data on one or more of the following legal bases.

Performance of a Contract – to process your order, manufacture your products, arrange delivery, manage payments and provide customer support.

Legal Obligations – to comply with accounting, tax, consumer protection and other legal requirements.

Legitimate Interests – to improve our website and services, prevent fraud, maintain website security and respond to customer enquiries.

Consent – where required by law, we rely on your consent before sending marketing communications or using non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

Shopify and Payment Providers

Our website is hosted by Shopify, which provides the technology required to operate our online store.

When you place an order, certain personal data is processed through Shopify to enable secure checkout, order management and website functionality.

If you choose to pay using Shopify Payments or PayPal, your payment data is processed directly by the relevant payment provider in accordance with its own Privacy Policy.

We receive only the data necessary to confirm payment, fulfil your order, issue refunds where required and comply with our legal obligations.

Customer Accounts

Creating a customer account is optional.

If you choose to create an account, we process the personal data necessary to provide and manage your account, including your order history, saved delivery addresses and account preferences.

You are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your permission, please contact us immediately.

You may request the deletion of your account at any time. Please note that certain information relating to completed purchases may be retained where required by applicable law.

Product Reviews

If you choose to submit a product review, we may process and display:

• your chosen name or display name;
• your rating;
• your written review;
• any photographs you voluntarily upload.

By submitting a review, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.

We reserve the right to remove reviews that are misleading, unlawful, offensive or otherwise inappropriate.

Gift Cards

Where available, we process the personal data necessary to issue, deliver, redeem and manage Gift Cards, including fraud prevention measures where appropriate.

Additional Gift Card Terms may apply.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve its performance and enhance your shopping experience.

Depending on your preferences and applicable law, we may use the following categories of cookies.

Essential Cookies

These cookies are necessary for the operation of our website and cannot be disabled. They enable:

• secure checkout;
• shopping basket functionality;
• customer login;
• fraud prevention;
• website security.

Functional Cookies

These cookies remember your preferences, such as language settings and shopping basket contents, to improve your browsing experience.

Analytics Cookies

Where used, analytics cookies help us understand how visitors use our website by collecting information such as:

• pages visited;
• products viewed;
• browsing behaviour;
• device type;
• general website performance.

Where possible, this information is aggregated or anonymised.

Marketing Cookies

Subject to your consent where required by law, marketing cookies may be used to measure advertising performance and provide more relevant advertising.

You can manage your cookie preferences through your browser settings or our cookie consent banner, where available.

Marketing Communications

If you subscribe to our newsletter, we may use your personal data to send information about:

• new collections;
• product launches;
• exclusive offers;
• promotions;
• company news;
• product care tips.

You may withdraw your consent at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

We may still send service-related emails regarding your orders, payments, deliveries or customer support enquiries, as these communications are necessary to fulfil our contract with you.

Sharing Your Personal Data

We only share your personal data where necessary to operate our business, fulfil your orders or comply with legal obligations.

Your personal data may be shared with:

• Shopify;
• Shopify Payments;
• PayPal;
• delivery providers;
• trusted professional advisers, including accountants, legal advisers and IT service providers;
• public authorities where disclosure is required by applicable law.

We do not sell your personal data.

International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure that appropriate safeguards are in place in accordance with applicable data protection legislation, including recognised transfer mechanisms approved by the European Commission where required.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with our legal obligations.

The retention period depends on the type of personal data and the reason it was collected. For example:

• order and transaction records are retained in accordance with applicable accounting and tax legislation;
• customer account data is retained until your account is deleted or no longer required;
• marketing preferences are retained until you withdraw your consent or unsubscribe;
• customer support correspondence may be retained where necessary to resolve enquiries, disputes or legal claims.

When personal data is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.

These measures include, where appropriate:

• encrypted website connections (SSL);
• secure payment processing;
• password-protected systems;
• restricted access to personal data;
• secure hosting provided by Shopify.

While we take reasonable steps to protect your personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

If you are located within the European Economic Area (EEA), you have the following rights under the GDPR:

• access the personal data we hold about you;
• request correction of inaccurate or incomplete personal data;
• request deletion of your personal data where legally applicable;
• request restriction of processing in certain circumstances;
• receive a copy of your personal data in a structured, commonly used and machine-readable format;
• object to certain types of processing;
• withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

To protect your personal data, we may request proof of identity before responding to your request.

Complaints

If you have any concerns about how we process your personal data, we encourage you to contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

If you are located in Lithuania, the competent supervisory authority is the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

The latest version will always be available on our website. Where required by law, we will notify you of any significant changes.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us.

nailsmetology
Email: info@nailsmetology.com
Address:
Jurbarko g. 4
60179 Raseiniai
Lithuania